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CARE-LA does not accept insurance, however, the majority of our clients do receive reimbursement from their insurance companies by submitting claims and identifying CARE-LA as an out-of-network provider.


Insurance Reimbursement

Please call your insurance company and check with one of their representatives about your individual insurance plan to see about their reimbursement policies. In many cases, reimbursement depends on the diagnosis code as well as the billing or CPT code.  For insurance inquiries, the CPT codes we use most often are: 


                                                     9079 1  - Diagnostic Evaluation

                                                     90834 - Psychotherapy, 45-50 minutes

                                                     90837 - Psychotherapy, 60 minutes and above


All fees are payable to CARE-LA at the time of the evaluation. CARE-LA will provide a super bill with all the pertinent information (CPT codes, diagnosis code, Tax ID number, NPI number, etc.) needed for you to submit a claim. We will not directly bill your insurance company. You are responsible for all billing and collection of reimbursements from your insurance company.


Services may be covered in full or in part by your health insurance or employee benefit plan. When you call your insurance company, check your coverage carefully by asking the following questions: 

  • Do I have mental health benefits? 

  • What is my deductible and has it been met? 

  • How many sessions per calendar year does my plan cover? 

  • How much does my plan cover for an out-of-network provider? 

  • What is the coverage amount per therapy session?  


Our preferred method of payment is e-check or ACH debit from your bank account but credit cards, checks and cash are also accepted forms of payment.


Cancellation Policy

Once an appointment is scheduled, you will be expected to pay for the session unless you provide 

24 hours advance notice of cancellation. If it is possible, we will try to find another time to reschedule the appointment for that week.

Please contact us for further information.

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